Return Policy

HomeReturn Policy

Return Policy

The vast majority of products available at My Auto Stores are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.

To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Return Procedure

1. Contact an My Auto Stores Customer Care Specialist at (800) 888-8888.

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

4. Unless the return is due to manufacturer defect or My Auto Stores error, the customer is responsible for return shipping costs

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. My Auto Stores will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Defective Items

If you receive an item that is broken or defective, My Auto Stores will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Restocking Fees

Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Non-Returnable Products

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or My Auto Stores error, these items may be returned for credit.

Holiday Returns

My Auto Stores extends the eligible return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other standard return policies and procedures apply.

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